Refund policy
Refund & Repair Policy
Every Nola & Eve bag is handmade in small batches, so we don't accept returns for change of mind, and we don't offer refunds or store credit for them.
We do stand behind our work. If something isn't right, we'll make it right.
What's covered (within 30 days of delivery)
- Construction or stitching issues
- Hardware or frame defects
- Damage that happened in transit
- An item that isn't what you ordered
What's not covered
- Change of mind, or a color, size, or style preference
- Normal wear and tear, or damage from misuse, washing, or stains
- Personalized or customized pieces, unless they arrive defective
- Sale or discounted items, unless they arrive defective
How it works
- Contact us within 30 days of delivery. Email support@nolaandeve.com with your order number and clear photos of the issue.
- We review your request within 3 business days. If it qualifies, we'll repair or replace the item at no cost to you. If we ask you to send it back for inspection, we'll cover the return shipping.
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We make it right. If we can't repair or replace your bag, for example because the fabric has sold out, you can choose:
- An exchange for another item of equal value. If the new item costs more, you pay the difference. If it costs less, we refund the difference.
- A refund of the item price.
Good to know
- Original shipping costs are non-refundable, except when the item was defective or damaged on arrival. In that case, we'll include shipping in your refund.
- Claims made after 30 days can't be accepted.